CTL || "Something Went Wrong" error when bulk marking orders as printed
M
Melissa Zoesch
What is the shop or customer experiencing?
- Whenever the shop tries to mark all of the orders as printed, they are getting an error. When they go back, only some have moved over to printed from processing. They have to do this several times to get them all to move over.
What is the expected behavior?
- Clicking "Mark Labels as Printed" should successfully and seamlessly update the status of all selected orders from "Processing" to "Printed" in a single action, without generating an error message or requiring multiple attempts.
What error messages are there?
- {"Something went wrong.
Request ID: 90d98dee-5c60-4d88-8716-8ded32a564f5
Error ID: d1a69877878144999c966c653cb4da1d"}
Did you replicate?
- Yes. Replicated on the our side and getting the same error.
What settings were checked?
- No specific settings apply to this issue, as this is a standard fulfillment workflow/UI action. Clarified the exact steps taken by the shop to rule out user error.
Provide examples, sku, order #, customer names, and screenshots where possible:
- This is affecting all orders and customers when attempting to mark labels as printed in bulk.