Unable to Submit Evidence in Dispute and 'Submit' button not visible
V
Veronica
What is the shop or customer experiencing:
Shop is unable to submit dispute evidence. Instead of a 'Submit' button, the interface only displays 'Save and Continue Later.' Furthermore, after attempting to save, the evidence does not persist, and no record of the dispute update appears on the merchant's dashboard.
What is the expected behavior:
The 'Submit' button should be visible and functional, allowing the merchant to finalize their evidence submission in a single attempt with immediate confirmation on the dashboard.
What error messages are there: No error message.
Did you replicate: NA
What settings were checked: Reviewed the dispute status and no evidence or updates are visible from the shop view.
Provide examples, sku, order #, customer names, and screenshots where possible: NA