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Mobile App (49)
VFS/Video (0)
Live via CS (10)
Internet Broke error while checkout
When adding notes at the time of checkout, customers are receiving error while checkout. This is a known issue, however, for checkout and now happening with the notes section as well. Shop do not have Stripe/CSP/Square setup as payment gateways.
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1
CTL - Mobile App Tab Stuck on Submission Page
This shop already has an app setup with us, but their mobile app tab is stuck on the new app submission page. They cannot advance past this to change mobile app settings or send out important notifications to app users
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4
CTL -- Customers Unable to Checkout on Android with Paypal
Customers are unable to checkout with Paypal on Android Apps as the app gets stuck in processing.
36
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complete
50
CTL -- Mobile App Notifications Are Failing to Send
Starting 1/8/25 -- Platform wide, mobile app notifications are failing to send out despite showing in the logs as a send rate of 100%.
2
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complete
21
CTL -- International Shipping Applying to Apple Pay Transactions
International shipping costs are being applied incorrectly to US/domestic customers using Apple Pay on Mobile App.
2
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complete
16
CTL-- Unable to create more than $100 flat off coupon code
Shop is not able to create the Flat coupon code for more than $100. She is getting the error- "Discount must be less than $100". We've have replicated it
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2
CTL--Superadmin is unable to edit/delete Team Member accounts
Superadmin is trying to update the passwords for Team member and getting "something went wrong" error. We tried to replicate and getting the same error. We are also seeing the same error with other updates or deletion attempts with the team accounts
1
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complete
1
CTL- Unable to Edit Product - Error: 'Something Went Wrong'
Shop is unable to edit & open the product in CS Dashboard >> Products and getting the error says "Something went wrong".
2
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complete
7
Delivery Guarantee should be include in Packing slip OR Invoice
Shop wants that the Delivery Guarantee should be included on Packing slip OR Invoice.
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complete
1
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